How are your products made?
Our manufacturing company has locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are: USA: 3-4 business days International: 5-15 business days
Where will my order ship from?
Our on-demand Manufacturing company will redirect orders to a facility closest to you. We have facilities worldwide!
What do I need to know about ordering internationally?
Shipments outside of the USA/EU and our Champion products may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
A general statement about delays
Each product you see in Aesthetics Army's catalog is made on-demand—once you place an order, we produce it specifically for you.
We're doing our best to get your orders out on time, but during these unprecedented times, delays can happen. We work with shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.
Statement about shipping delays
While we're happy eCommerce is booming, it doesn't come without its struggles. Shipping carriers in North America are tackling a large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late.
Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won't change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on December 3, but were scanned by them only on December 10. Know that your orders aren't lost—they're still being processed by the carriers.
Get more info here:
https://www.nytimes.com/2020/12/05/business/ecommerce-shipping-holiday-season.html https://www.washingtonpost.com/business/2020/12/15/postal-service-holiday-packages-delays/ https://www.npr.org/2020/12/09/944777576/shipping-delays-why-your-packages-are-taking-forever ?t=1608127001161
Statement about late orders
We know that receiving holiday gifts and other orders late is disappointing and frustrating for everyone. Thank you for your patience while dealing with the industry-wide shipping delays.
At the moment, tracking links take longer than usual to update, with shipments being stuck in pre-transit. Sometimes the tracking info won't change for over a week until the item is scanned by the carrier, or even up to the point of delivery. This doesn't mean that your order is lost, but that it's still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.
Evergreen statement about production times
Each product you see in our catalog is made-on-demand, which means that when you place your order, it takes a few days for the product to be made, and then it's sent out to you. It takes time for us to create and send out the product, but making each order on demand allows us to avoid overproduction.